Shipping policy

Thank you for shopping with Ciaome. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are processed after successful payment confirmation.
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is confirmed and processed, it is typically delivered within 5–7 business days.
Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping charges, if applicable, will be displayed at checkout before payment.
Any promotional free shipping offers will be subject to the terms mentioned during the offer period.

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp, wherever applicable.
Customers can use the provided tracking information to monitor the status of their shipment.

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.
Ciaome shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address details.

While we strive to ensure timely delivery, delays may occur due to:

Ciaome shall not be held liable for delays caused by third-party courier partners.

If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery and provide:

Claims submitted without a complete unboxing video may not be eligible for review.

For shipping-related queries, please contact:

Ciaome
Email: Ciaomehelp@gmail.com
Phone / WhatsApp: +91 8376969153

By placing an order with Ciaome, you agree to the terms outlined in this Shipping Policy.